Refund policy

RETURN, EXCHANGE AND REFUND POLICY

At S U P A R N A S O M, every product is custom-made or made-to-order specifically for the customer. Production begins based on the order details, size, design, colour, measurements, customisation instructions, and other specifications selected or approved by the customer.

Because custom-made products cannot ordinarily be restocked or resold, all orders are considered final sale, subject to applicable law.

  1. NO RETURNS, EXCHANGES OR REFUNDS

We do not accept returns, exchanges, or refunds for custom-made or made-to-order products in the following circumstances:

• Change of mind or personal preference after placing the order.

• Selection of an incorrect size, colour, design, style, quantity, measurement, address, or other order detail by the customer.

• Measurements or customisation details supplied or approved incorrectly by the customer.

• Minor colour differences caused by screen settings, lighting, photography, or device display.

• Natural variations in handwoven fabrics, embroidery, dye, weave, texture, print, or other handcrafted elements. These variations are part of the individual character of a handcrafted product and are not considered defects.

• Products that have been worn, washed, used, altered, damaged, stained, perfumed, dry-cleaned, or tailored by the customer or any third party.

• Products whose original tags, labels, packaging, or accessories have been removed or are missing.

Please review all product details, measurements, customisation selections, and delivery information carefully before confirming your order.

  1. ORDER CHANGES AND CANCELLATIONS

As our products are custom-made, an order cannot be changed or cancelled once it has been confirmed and production has begun.

If you notice an error in your order, please contact us immediately. We will try to assist where reasonably possible, but a change or cancellation cannot be guaranteed. Any exception will be considered at our discretion and subject to applicable law.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We will review a claim where:

• The product is delivered in a materially damaged or defective condition.

• A product different from the product ordered is delivered.

• The product materially differs from the specifications expressly confirmed with the customer or from its advertised description.

Please contact us preferably within 48 hours of delivery so that we can investigate the issue promptly. This notification period does not limit any non-waivable rights available under applicable law.

When contacting us, please provide:

• Your order number.

• A clear description of the issue.

• Clear photographs of the product, packaging, shipping label, and alleged damage or defect.

• A continuous unboxing video from the unopened package, where available.

The product must remain unworn, unused, unwashed, unaltered, and in its original condition with all tags, labels, accessories, and packaging intact.

  1. ASSESSMENT AND AVAILABLE REMEDIES

All claims are subject to verification and inspection by S U P A R N A S O M.

For an approved claim, we may provide an appropriate remedy depending on the nature of the issue and applicable law, including:

• Repair or correction of the product.

• Replacement or remake of the product.

• Refund to the original payment method where repair or replacement is not reasonably possible or where a refund is otherwise required under applicable law.

Normal handcrafted variations, minor differences in colour or texture, customer-provided measurement errors, and damage caused by improper use, washing, storage, handling, alteration, or normal wear and tear will not be treated as defects.

  1. RETURNING AN APPROVED PRODUCT

Do not return any product without first contacting us and receiving written approval and return instructions.

Unauthorised returns may not be accepted. When a return is approved because we supplied a materially defective, damaged, or incorrect product, we will provide the appropriate return instructions and address.

  1. REFUNDS

Where a refund is approved or required by applicable law, it will be issued to the original payment method within a reasonable processing period.

After a refund is issued, additional processing time may be required by the customer’s bank, card issuer, payment provider, or financial institution.

Original shipping charges, customs duties, taxes, and other external charges are non-refundable unless the refund results from an error attributable to us or a refund is otherwise required by applicable law.

  1. INTERNATIONAL ORDERS

Customers placing international orders are responsible for providing accurate delivery information and for any applicable customs duties, import taxes, or local charges.

Any mandatory consumer rights applicable in the customer’s country or region that cannot legally be excluded will continue to apply.

  1. CONTACT US

For questions or claims relating to this policy, please contact:

S U P A R N A S O M

Email: marketingsuparnasom@gmail.com

Phone: +91 9953781403

Website: https://suparnasom.com

Nothing in this policy is intended to exclude, restrict, or override any consumer right that cannot lawfully be excluded under applicable law.